Returns and Replacements


You may request a replacement or refund for any product ordered within 30 calendar days of the delivery date, as stated in the general sales conditions.

Returned products must be in perfect, unused condition and include all accessories and documents provided.
Start a return or refund

How to submit a return request

  1. Sign in to your account: in the "Email" field, enter your email address, and then click "Continue".
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter the six-digit verification code.
  4. Click "Request return" for the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click "Request return".

We strive to process refunds as quickly as possible.
You will receive your refund within 15 business days of our warehouse receiving your return.