GENERAL CONDITIONS OF DISTANCE SALE

19th January 2026 

Premise

The company Guidi 1896 Srl (hereinafter referred to as the "Company") designs, manufactures and sells worldwide luxury footwear and fashion accessories for women and men, covered by the Company's brands: GUIDI.

Attentive to fully satisfying the needs of its customers, the Company has set up a remote sales system for some of its products through its website. 

Article 1 - Scope of application

These general conditions of sale govern the sales of items marked with the Company's trademarks concluded at a distance: "through the Company's website ", specifically identified with the domain: "www.guidi.it " (hereinafter referred to as "Site"):

- by accepting orders from natural persons acting as consumers (in the meaning given by law and jurisprudence).                     

- for the purpose of delivery to the same natural persons on their own behalf or to third parties of their choice acting as consumers (in the meaning given by law and jurisprudence).                     

Any sale of items marked with the Company's trademarks concluded through the Site is governed by these General Conditions of Sale and implies full acceptance of the same by the customer. The Company may make changes and updates to these conditions without notice. Therefore, the conditions applicable to the order of an item by a customer are understood to be those in force at the time of the order.

Article 2 - Identification of the author of the offer

Guidi 1896 Srl is a limited liability company under Italian law with a capital of 200,000 euros, registered in the Pistoia Register of Companies and with registered office in Via Stignanese 76, 51019 Ponte Buggianese (PT) - Italy; Telephone: +39 0572.930211; FAX: 0572.635966; E-mail address: info@guidi.it; VAT number: 01235040472.

Article 3 - Information relating to the articles and limitation of liability

3.1 The information (categories, names, definitions, reproduction of articles, detailed descriptions: properties, characteristics and composition, etc.) relating to all the articles marked with the Company's trademarks proposed for distance selling are available, in accordance with the applicable laws and regulations, on the Site.                

The Company undertakes to guarantee the utmost care and accuracy of the information published online, of the descriptions of the articles and of the data available at the Customer Service and / or on the Site as well as their regular updating, and will therefore not be responsible for any non-essential errors. Likewise, although the photographs and other reproductions of articles faithfully represent them on the Site - within the limits of the technique and in compliance with the best market standards - they may present non-essential errors, which the customer acknowledges and accepts. In any case, if the delivered item does not comply with its description, the Company undertakes to correct this error, according to the conditions set out in articles 13 and 14 below.

3.2 More generally, the Company cannot be held responsible:               

- Of interruptions or delays recorded by the Customer Service or on the Site for the execution of maintenance work, technical failures, cases of force majeure, facts attributable to third parties or any circumstance beyond its control;                    

- Due to circumstances beyond its control, such as: computer failures, interruptions of the telephone network, the Internet network, in the impossibility for the customer or Company contact Customer Service and / or to temporarily access the Site, of defects in the receiving devices of said Internet network, etc.                     

Article 4 - Requirements for placing an order

4.1 To be able to place an order on the Site, the customer must be of age, must have legal capacity.              

Orders will be received in English and Italian and will be processed within the limit of available stocks. To this end, the customer is informed at the time of order acceptance, through the Customer Service or the information page of the Site which describes each of the articles of the availability of the article.

In the event that, despite the Company's control, the ordered items are no longer available, the Company will inform the customer as soon as possible via e-mail.

4.2 The customer undertakes to ensure that all information communicated to the Company on the Site at the time of the order comply with these general conditions of sale and are complete, exact and updated. Otherwise, the Company reserves the right to: (i) categorically cancel the order as well as the payment or, (ii) request the customer to send supporting documents demonstrating the existence and accuracy of the information and addresses communicated.              

Please note that, at the time of the order, the Company will collect the following personal data: identity, username and password chosen by the customer on the Site, e-mail address, telephone number, address of the customer's habitual residence, delivery address and methods payment, etc. These data are necessary for processing the order and may only be disclosed to the participating contractual partners of the Company execution of the order (in particular, to intermediaries for the payment of orders such as banks).

The customer has the right to access the data concerning him, to obtain the correction and cancellation as well as to oppose their treatment.

To exercise this right, a written request must be sent to: info@guidi.it 

4.3 The Company will have the right to refuse any order: (i) placed by a customer with whom there is an ongoing dispute in relation to the payment of a previous order, or (ii) that does not comply with these general conditions of sale.         

4.4 For orders placed in pre-order mode, please note that production begins shortly after the order is confirmed. In the event that a customer requests a cancellation while the item is still in the production phase, a service fee equal to 30% of the total order value will be retained. The remaining 70% will be refunded to the customer.

In all other cases—such as returns of delivered goods or cancellation of orders for items that are already produced and available in stock—a full refund of 100% will be issued, in accordance with the applicable return terms and conditions.

In the event that the order does not satisfy these general conditions of sale (for example: incorrect delivery address, exceeding the order limits), the Company will inform the customer by telephone or by e-mail. If the customer fails to rectification of errors or contrary to these general conditions of sale relating to your order, the Company reserves the right to cancel the order categorically as well as the payment.

Article 5 - Orders placed via the Internet on the Site

The acceptance of orders on the Site implies strict compliance with the procedures described below and displayed by screens in succession which indicate the steps that the customer must comply with to confirm his order.

5.1 First phase: choice of items by the customer              

On the Site, the customer selects, enters and confirms the code and the quantity of the items he wishes to order (the availability of which must be confirmed by the Company); these items will then be added to the "Cart". 

5.2 Second phase: verification of the selected articles

The customer can modify online his "Cart" consisting of the selected items, delete an initially selected item, modify the quantities ordered or add an item by clicking on the corresponding buttons in the "Cart". Within the "Shopping Cart" the prices of the items - as defined in article 8 below - will be displayed automatically.

5.3 Third phase: confirmation of selected items and order confirmation

Once the items have been chosen and the "Cart" confirmed, the customer must complete the order:

5.3.1 if you have an account on the Site, by entering your e-mail address (username) and your password;                             

5.3.2 if you do not have an account on the Website, by entering the name, the email address and the address of habitual residence at which the order will be charged and d the number of phone.

The customer must also confirm:

5.3.3    Delivery address of the order - of a third beneficiary chosen by the customer or, otherwise, the address of the Company where the latter exercises his professional activity; and finally, the chosen payment method.                             

5.3.4  Once all the information has been entered and confirmed, the price of the items - as defined in article 8 below - will be automatically displayed together with any shipping costs.

After having communicated the credit card number, in compliance with the conditions of article 8 below, the customer clicks on the "CONFIRM PAYMENT" button to debit his account.

This displays the authorization to debit the account provided by the customer's bank. The customer is advised to save and / or print this debit authorization on paper. With the authorization to debit the customer's account from his bank, the "Shopping Cart" is transmitted directly to the Company's order preparation department; the customer will then be notified of his order number.
The order is binding for the customer upon receipt by the Company of the "Cart" duly completed and validated by viewing the order registration page.

5.3 Fourth phase: return receipt of the order by the Company              

The Company declares to have received the order by means of an e-mail sent to the e-mail address supplied by the customer. The customer formally accepts the use of electronic mail for the confirmation by the Company of the content of his order.

This confirmation e-mail contains all the information communicated by the customer with an indication of any difficulties or reservations relating to the order (availability of the items ordered, delivery times or chosen payment method). It also indicates the order number assigned to the customer by the Company.

5.4 Fifth stage: shipment of the items              

At the time of shipment of the ordered items to the address chosen by the customer for delivery, the Company sends an e-mail to the latter informing him of said shipment and of the debit of the amount, as provided for in article 9 below. 

Article 6 - Proof of the order

In general, it is envisaged by express agreement between the Company and the customer that the e-mails will be authentic between the parties as well as the automatic registration systems used by the Customer Service or on the Site, in particular with regard to the nature and date of the order.

However, for orders placed on the Site, it is recommended that the customer also keep a copy (in electronic and / or paper format) of the elements relating to his order (for example, the e-mail sent by the Company in accordance with Article 5.4 above). 

Article 7 - Price of items

The prices displayed on the Site are indicated in Euros and Dollars, VAT included .

The prices invoiced to the customer are understood to be those in effect on the date of the order.

The amount of shipping costs is entirely and exclusively borne by the Company.

The customer will receive, upon delivery, for each of the items, written confirmation of the amount paid by invoice. 

Article 8 - Payment conditions

The payment of the customer's purchases is made by credit card, bank transfer and PayPal. Cards from the "CC", Visa, MasterCard, American Express circuit are accepted (only through PayPal). Cards issued by banks domiciled outside Italy must necessarily be international credit cards. Furthermore, the customer undertakes to proceed with the payment by means of a credit card of which he is the legitimate holder and on which his surname and name are indicated.

To make the online payment on the Site, the customer accesses a secure server running in and guaranteed by a Certification Authority. The customer must provide their credit card number and / or their bank details by completing the online payment form.

Article 9 - Delivery 

The delivery of the items can only be made:

- the customer's usual place of residence;                     

- to the delivery address indicated by the customer at the time of the order, or, otherwise, to the address of the Company where the latter exercises its business; it is understood that the delivery cannot in any case be made to hotels or post office boxes.                     

The delivery of the items will take place at the address indicated by the customer, after the registration of the payment of the order. To this end, he undertakes to communicate an exact delivery address to the Company.

The delivery of the ordered items will take place: 

- on the date or within the terms indicated to the customer by the Company and within thirty (30) days from the date of the order;                     

- or within the terms of which the customer will have been notified in advance in case of temporary unavailability of the articles and for which he will have given his consent when inserting an article in his "Shopping Cart" and before accepting the order.                     

Article 10 - Retention of title

The company reserves the ownership of the delivered items until full payment of their price by lot, capital and interest. Payment is intended to be made at the time of actual collection of the price. In the event of failure to pay in full or in part, the company may claim the item or items that may have already been delivered by the company to the customer without prior injunction.

Article 11 - Intellectual property right

The customer is granted a license to use the Site which remains the exclusive property of the Company, which has created and published online, in particular, the web pages, images, source scripts and databases that compose it. The customer is therefore prohibited from disseminating or reproducing the contents of the Site, in whole or in part and in any form. The articles of the Company, the trademarks of the Company, as well as all images of figurative and non-figurative trademarks and, more generally, all other trademarks, illustrations, images, designs, models and logos reproduced on the Company's items sold at a distance, on their accessories or their packaging, whether deposited or not, are and remain the exclusive property of the Company.

Any total or partial reproduction, download, modification or use of these trademarks, illustrations, images, logos, designs and models for any reason and on any medium, without the prior express and written agreement of the Company, are strictly prohibited.

Any combination of the aforementioned trademarks and other trademarks, symbols, logos and, more generally, any distinctive sign suitable for creating a composite logo is also prohibited. Likewise, it is strictly forbidden, without the prior express and written agreement of the Company:

- the creation of hypertext links to any page or any constituent element of the Site;                     

- any use that does not comply with this license to use the Site and, in particular, the use for commercial purposes of any constituent element of the Site (articles presented, descriptions, prices, data, software, graphic characters, images, texts, photographs, tools, etc.) or any other direct or indirect commercial use.                     

Article 12 - Right of withdrawal and return of items

In accordance with the provisions of articles 52 and following of the Italian Consumer Code (Legislative Decree No. 206 of 2005), the customer enjoys the right of withdrawal which he can exercise: 

on the Website contacting the " Customer Care " service: the Company will communicate by e-mail receipt of the withdrawal request by the customer; without having to justify the reasons and within a period of thirty (30) days from the receipt of the articles.

The customer must then return the delivered items:

1. following the various stages of the procedure indicated by the Company, described on the Site and in the context of which all the costs of returning the items are borne by the Company; 
   
   
2. through the means of his choice and at his expense. In this case it is recommended to keep the proof of return, which assumes that the items are returned by the customer by registered shipping, or by any other means with a certain date.                     

In any case, the return of the delivered items must be made: 

1. within a period of fifteen (15) days from the exercise of your right;
   
   
2. in their original packaging, in perfect condition, such as to allow the Company to put them back on sale, unused and accompanied by all the accessories and documents provided (instructions, guarantee, certificate of authenticity, etc.) as well as a copy of the invoice attached to the items delivered.                     

The refund of the invoiced price of the returned items will take place, by crediting the customer's account, within fourteen (14) days of receipt by the Company of said items. The return of any customized, retouched, damaged, used, incomplete or dirty product will void the right to a refund.

Art. 12.1 – Exclusion of the Right of Withdrawal for Personalized Products

In accordance with Article 59, paragraph 1, letter c) of the Italian Consumer Code (Legislative Decree 206/2005) and Article 16(c) of the EU Directive 2011/83/EU, the right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized.

The Customer acknowledges and agrees that the purchase of a GUIDI item customized at the Customer’s explicit request — including, by way of example and without limitation, the application of additional soles and/or specific structural modifications — results in the loss of the right of withdrawal provided for under Article 52 of the Italian Consumer Code.

Accordingly, once the production of the customized product has commenced, or once the product has been shipped, it will no longer be possible to exercise the right of withdrawal, obtain a refund of the purchase price, or request a replacement of the product for reasons related to change of mind, incorrect selection, or any other reason not attributable to defects in conformity.

Nothing in this provision shall affect the consumer’s statutory rights under applicable laws governing the legal guarantee of conformity, in relation to defective products or products that do not conform to the order placed.

Article 13 - Conformity - warranty

The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not comply with his order, it is recommended that the customer:

- to inform the Company as soon as possible by sending an e-mail to the address: customerservice@guidi.it justifying the non- conformity of the item with the order;                     

- to return the items in question in their original packaging, in perfect condition, such as to allow the Company to put them back on sale, unused and accompanied by all the accessories and documents provided (instructions, warranty, certificate of authenticity, etc.) as well as who gives a copy of the invoice attached to the items delivered;                     

- following, to facilitate the processing by the Company, the various phases of the procedure proposed by the latter, described on the Site and in the context of which all the costs of returning the items are borne by the Company.                     

If it is the customer himself who returns said items, by means of his choice and at his own expense, it is recommended to keep the proof of return of the item by registered shipment, or by any other means with a certain date; if the non-conformity of the article found by the customer is recognized, the return costs will in fact be borne by the Company. Their reimbursement will take place by crediting the customer's account after the latter has sent supporting documents for said expenses.

If it is not possible to replace the returned item and the customer does not wish to have a credit with the Company, the refund of the invoiced price of the non-compliant items returned will take place, by crediting the customer's account, within fourteen (14) days of receipt, by the Company, of the returned items.

Without prejudice to the specific warranty conditions that may be provided to the customer with the delivered item, the Company's items are subject to the following legal guarantees of conformity and relating to defects in the item sold.

Article 14 - Force majeure

The execution by the Company of the integrity or part of its obligations will be suspended in the event of a fortuitous event or force majeure, which prevents or delays its execution. The Company will inform the client of such unforeseeable circumstances or force majeure within seven (7) days of their occurrence.

In the event that this suspension of the execution of the Company's obligations continues for more than fifteen (15) days, the customer will have the possibility to withdraw from the order in progress; the Company will then proceed with the relative reimbursement within the shortest possible time by crediting the customer's account.

Article 15 - Exclusion of renunciation

The fact that the Company refrains from requiring the execution of any of the stipulations of these general conditions of sale at a given time cannot be interpreted as a renunciation to subsequently invoke said total or partial non-execution.

Article 16 - Validity of the general conditions of sale

If any of these general conditions of sale is declared null, in its entirety or in part, the other stipulations and other rights and obligations deriving from these general conditions of sale will remain unchanged and applicable.

Article 17 - Disputes - Applicable law

These general conditions of sale are governed by Italian law, unless mandatory provisions arising from the regulation CE n ° 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Roma I). In the event of difficulties arising during the order or delivery of the items, the customer will have the possibility, before any appeals in court, to try an amicable solution, in particular with the support of a consumer association or any other consultant chosen by the company.